Shipping & Returns

SHIPPING

Our products are available to be shipped anywhere in Canada. We base our shipping costs on the weight and size and where you are located (orders ship from Ottawa). Items are normally shipped via Canpar within 2 to 5 business days of when the order was placed. Transit time within Canada can range from 1 to 10 business days.

Applicable provincial and federal taxes are charged.

Local delivery (within the Ottawa region) is available for a flat fee of $20. Please choose this option at checkout.

Curbside pickup from our location at 1240 Teron Road in Kanata is also available. There is no charge for this service. You can choose this option at checkout.

RETURNS & EXCHANGES

Our policy is good for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Custom cut shields can not be returned or exchanged.

Exchanges

If you need to exchange a product for a different size or model, send us an email at info@terlin-secure.ca to make arrangements.

You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.

Refunds (if applicable)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

WARRANTY

All of our standard and custom products are covered by a one-year limited warranty: the manufacturer warrants each product to be free from defects in workmanship and materials, under normal use and conditions, for a period of one (1) year from order date.

Please contact us if you have any questions or concerns about your product. We are eager to help!